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About Appcues

Appcues adds an experience layer to your product, so you can build user onboarding, NPS surveys, or feature announcements in minutes instead of in weeks.

Appcues and Customer.io

Integrating Customer.io with Appcues will help you target users based on what they did with Appcues in-app content. For example, you can send a follow up on an NPS survey based on the score, email users who complete or skip an in-app tour, or synchronize you in-app message with your onboarding email sequence.

Media

Appcues Builder
Appcues Studio
Target
Litmus increased feature adoption rates by 22X
LogMeIn used Appcues to increase response rates by 10x
Privy doubled their meetings booked with users

Use cases

  • Follow up on NPS survey results

    When a customer submits an NPS survey in-app, trigger an email via Customer.io based on the score provided.

  • Synchronize in-app tours with onboarding emails

    Trigger email based on users interacting with Appcues content inside of your product.

  • Enroll users who skip your onboarding tours in an email sequence

    Add users who skip critical feature tours to an email sequence that provides the same information

  • Improve feature adoption with ease

    Announce new features, provide a contextual nudge, or guide users through features—increasing engagement and adoption. 1. ANNOUNCE NEW FEATURES 2. INCREASE FEATURE USAGE 3. GUIDE AND EDUCATE USERS